CrazyWin Privacy Policy – How We Handle Your Personal Information

What This Policy Covers

Last updated: June 2025 · Applies to all registered players in the Philippines

This Privacy Policy describes how CrazyWin collects, uses, stores, and protects the personal information of players who access our mobile gaming platform in the Philippines. By registering an account or continuing to use the CrazyWin platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team. This policy applies to all personal data collected through our website, mobile app, and any related services.

1. Information We Collect

When you register and use CrazyWin, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During the account verification process, we may request a copy of a valid government-issued ID to confirm your identity and ensure compliance with age and location requirements. Additionally, we collect technical data such as your device type, IP address, browser type, and usage patterns to improve platform performance and detect fraudulent activity. All information collected is limited to what is strictly necessary for the purposes described in this policy.

2. How We Use Your Information

CrazyWin uses the personal information we collect to create and manage your player account, process financial transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Your transaction history and gameplay data help us detect unusual activity, prevent fraud, and ensure the integrity of the platform for all Filipino players. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall user experience on mobile and desktop. Where you have opted in, we may use your contact information to send you promotional offers and bonus notifications — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for any purpose that is incompatible with the purposes stated in this policy.

3. Sharing of Personal Data

CrazyWin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by law or in response to a valid legal request. If CrazyWin undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will never share your data with third parties for purposes beyond those described here without your explicit consent.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Financial transaction records are kept for a minimum period in accordance with anti-money laundering and gaming regulatory requirements. If you request the closure of your account, we will deactivate it promptly; however, certain records may be retained for legal, regulatory, or fraud prevention purposes even after account closure. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. You may contact our support team at any time to enquire about the specific retention period applicable to your data.

5. Data Security

CrazyWin implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols to ensure the confidentiality of your information in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and updates to our systems to address emerging threats and vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

6. Cookies and Tracking Technologies

CrazyWin uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how our services are used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytics cookies help us understand how Filipino players navigate the platform so we can make improvements to usability and performance. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of some features. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles.

7. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used. You have the right to access a copy of the personal information we hold about you, and to request corrections if any details are inaccurate or incomplete. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe.

8. Children and Minors

CrazyWin is strictly intended for players who are 21 years of age or older and located in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. Parents and guardians who believe their child may have accessed the platform are encouraged to contact us immediately at [email protected]. We take the protection of minors seriously and support responsible gaming practices across all aspects of our platform.

9. Changes to This Policy

CrazyWin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about changes to this policy, please reach out to our support team.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the CrazyWin support team by email at [email protected]. For general platform questions, you can also visit our FAQ page. For information about responsible gaming tools and resources, please visit the Responsible Gaming page. We are committed to addressing all data privacy enquiries promptly and transparently, in line with our obligations under Philippine law.